Private Healthcare • Victoria Island, Lagos • 120-bed capacity
How a leading Lagos private hospital achieved protocol adherence, reduced complications, and elevated care standards through verifiable task accountability
Inconsistent Ward Rounds Compromising Patient Outcomes
Hospital policy mandated morning rounds by 7 AM, consultant reviews every 48 hours, post-op checks every 6 hours, and hourly ICU monitoring. Staff signed logbooks confirming "rounds completed," but patient complaints and clinical outcomes suggested otherwise.
Critical gaps threatened patient safety and hospital reputation:
• Delayed morning rounds: Documented at 7 AM, actually 8:30–10 AM → delayed medication adjustments and discharge planning
• Missed consultant reviews: Claimed every 48 hours, but gaps of 3–4 days reported by patients
• Post-op monitoring lapses: Required 6-hourly vital checks, but inconsistent timing allowed deterioration for 8–10 hours
• Critical care gaps: ICU hourly assessments not verifiable—nurses sometimes did quick checks only
Paper logbooks showed 100% compliance, but patient feedback, readmission rates, and clinical incident reports told a different story. Without real-time verification, management couldn’t distinguish protocol adherence from documentation fiction.
✓ Verification Engine
Scheduled round verification via patient wristband QR scans provides timestamped proof of visits.
✓ Proof Points
Task-specific checklists require logging vital signs, medication review, and patient assessment, producing audit-ready evidence.
✓ 24/7 Supervision
Real-time compliance dashboard for directors and supervisors, automated alerts for missed or delayed rounds, escalations within minutes to prevent patient safety risks.
Ward Round Compliance Improvement
📅 60 days
Morning Round Punctuality
📅 60 days
Consultant Review Compliance
📅 60 days
Post-Op Monitoring Adherence
📅 60 days
Critical Care Assessment Frequency
📅 60 days
Preventable Complication Reduction
📅 60 days
Average Length of Stay Improvement
📅 60 days
Patient Satisfaction Score Increase
📅 60 days
Readmission Rate Reduction
📅 60 days